Finding the perfect bike takes both time and effort. A bike with a perfect fit can help a cyclist to stay safe, comfortable, and make the most out of his or her bike rides.
PerformanceBike.com is dedicated to providing an extensive selection of affordable cycling products without sacrificing quality. The website helps both experienced bikers and complete beginners to choose, customize and maintain a bike.
Performance Bike began in 1982 as a small bike shop run out of a basement in North Carolina. The company has since grown to operate more than 100 stores across 19 different states along with a thriving online storefront. PerformanceBike.com customers can find anything from cycling shorts to bike frames at affordable prices.
The staff at PerformanceBike.com believes in helping more people to enjoy biking for fun, fitness and transportation. The company is heavily involved in cycling advocacy groups and initiatives that aim to raise awareness about both the environmental and physical benefits of biking. Performance Bike supports organizations such as The League of American Bicyclists, People for Bikes, The International Mountain Biking Association, and more.
PerformanceBike.com is proud to help raise awareness about the environmental benefits of cycling. The company also makes sure to actively implement eco friendly initiatives in the workplace. The Commuter Incentive Program encourages Performance Bike employees to bike to work instead of driving, reducing their carbon footprint. PerformanceBike.com also enforces recycling programs in its offices and warehouses to make sure that no materials go to waste. The company even helps customers to recycle by providing bins for old tires, tubes and chains in local stores.
The Best Features of PerformanceBike.com
Customers can save money by taking advantage of PerformanceBike.com promotions and save up to 70% off on new closeout deals. The site also offers shoppers a Deal of the Day, where customers can find a different item each day at a heavily discounted rate.
Shoppers that spend over $49 at PerformanceBike.com are eligible to receive free delivery straight to their doorstep. Customers can also choose to have an order shipped to their closest in store location and pick the package up in person. This shipping option is always free, with no overweight or oversize charges for items such as bike frames. Orders received before 4p.m. EST will be shipped the next day to ensure that customers get their packages as quickly as possible.
PerformanceBike.com customers can either make a purchase as a guest or create a free membership account. With an account, shoppers are able to take advantage of a quick and hassle free checkout with every order. Customers with a Performance Bike account can upgrade their membership to join the Team Performance Buyer’s Club for just $29.99. Club members receive an extra 10% back on every purchase in the form of Team Performance Points, which can be used like store credit towards future purchases. Customers that join the Buyer’s Club also receive free 2nd day shipping on orders over $49 and access to exclusive deals and rewards.
Performance Bike makes it easy and affordable for parents that love bikes to get their kids involved in cycling. The Kid’s Growth Guarantee promises to help families keep their kids in safe, comfortable and appropriately sized bikes as they grow. With the purchase of a child’s very first bike, a parent will also receive 10% off any kid’s helmet. Once Junior outgrows his first bike, parents will receive 15% off their child’s second and third bikes. The child’s fourth bike, or their first adult sized bike, will be 20% off for parents that take advantage of the Kid’s Growth Guarantee.
Cyclists that visit PerformanceBike.com can find a variety of educational resources through the website’s Learning Center. Both experienced and novice cyclists can benefit from advice and tips from biking experts. Buyer’s Guides and product reviews help customers to make smart shopping decisions, while How-To Guides show cyclists how to customize and care for a bike. The Learning Center’s Riding Tips page details different cycling techniques that ensure riders will have a safe and efficient ride. To understand any unfamiliar technical terms, guests can check out the handy Performance Bike Glossary.
Customers that aren’t comfortable working on their own bike or who need extra assistance can turn to one of Performance Bike’s talented Spin Doctors. These are highly trained in-house experts with years of experience that are able to provide personalized maintenance and repair services. Spin Doctors can even professionally assemble a bike for a customer before it is shipped straight to their doorstep. Customers can either visit a Spin Doctor in person at their nearest Performance Bike store or contact one via phone, email or live chat.
Criticism of PerformanceBike.com
Some PerformanceBike.com customers have complained that their orders arrived later than expected. This can be especially frustrating for someone who has paid additional money for expedited shipping. A handful of customers have also had difficulty tracking their order or locating a missing package. In many of these cases, the customer did not receive a confirmation email or tracking number. This appears to happen primarily to guest shoppers and not to account holders.
PerformanceBike.com Customer Support
The PerformanceBike.com customer support team can be reached on Monday through Saturday between 8a.m. and 10p.m. EST or on Sundays between 10a.m. and 10p.m. EST by calling 1-800-727-2453 or by using the website’s live chat feature. Customers can also send an email to firstname.lastname@example.org.
To reach a technical specialist at the Spin Doctor Product Support department, customers can call 1-800-553-8324 on Monday to Friday from 9a.m. to 8p.m. EST or email email@example.com.
Frequently Asked Questions
Which payment methods does PerformanceBike.com accept?
PerformanceBike.com accepts Visa, MasterCard, American Express and PayPal payments. Customers with a PayPal account can also choose to be billed later using PayPal Credit.
Which shipping methods does PerformanceBike.com offer?
PerformanceBike.com offers standard 4 to 7 day shipping, expedited 2 day shipping, overnight express and overnight Saturday delivery.
Does PerformanceBike.com offer international shipping?
Yes, PerformanceBike.com ships internationally. International customers must verify their billing address before an order can be processed.
Can I return an item purchased through PerformanceBike.com?
Yes, customers are able to get their money back for a full year after purchase. Once that period has passed, customers can return items for store credit.
Pros of PerformanceBike.com
- Deals of up to 70% off
- Free shipping
- Team Performance Buyer’s Club
- Kid’s Growth Guarantee
- Learning Center and Performance Bike Glossary
- Spin Doctors
Cons of PerformanceBike.com
- Late deliveries
- Difficulty tracking guest orders
Why Should I Use PerformanceBike.com?
PerformanceBike.com sells a wide selection of bikes, athletic clothing and cycling accessories to customers around the world. The website is dedicated to helping cyclists choose the perfect bike and make the most out of every ride. From racing frames to water bottle cages, customers can find whatever they’re looking for at an affordable price by shopping at PerformanceBike.com.
PerformanceBike.com guides customers as they search for a new bike and aims to help them to keep it in mint condition. The Learning center provides a variety of tools designed to help both experts and novices choose, customize and care for a bike. Customers that require additional assistance can turn to one of the highly trained Performance Bike Spin Doctors.
PerformanceBike.com also helps families to save money as parents purchase new bikes for their children. Kids grow fast, and it can get expensive trying to keep up with them by buying a new bike each year. The Performance Bike Kid’s Growth Guarantee helps parents to save on a child’s first few bikes, providing years of savings to families that enjoy cycling together.
By shopping with PerformanceBike.com, customers can save both time and money finding the perfect bike. The website provides a wide selection of high quality bikes, athletic clothing and cycling accessories. Shoppers can find biking gear for the whole family at unbeatable prices.