JamesAllen.com Review

Online jewelry retailers have made it more convenient than ever for men and women to find fashionable, elegant, quality jewelry for almost any occasion. James Allen (JamesAllen.com) is one of several online jewelry retailers that sells beautiful pieces, like wedding bands and engagement rings. The company has some standout features, though, that set it apart from its competitors.

It never hurts to check reviews and shop around when you’re interested in buying anything online. However, jewelry comes with a high price tag, so it’s even more important to know that you’re getting exactly what you want and are paying for. With James Allen’s online tools and customer-friendly policies, the company helps you feel as confident as possible in your purchase.

About James Allen

James Allen is an online jewelry retailer founded in 2006 with an emphasis on bridal jewelry, like engagement rings and wedding rings. It also specializes in lab-created diamonds that are more affordable – but just as spectacular – as mined diamonds. JamesAllen.com has become a top online retailer for beautiful jewelry over the years, thanks to its wide selection of gorgeous pieces, responsive and helpful customer service, and affordable jewelry.

James Allen also ensures a unique experience for its customers with a variety of online tools, like a virtual ring sizer and interactive diamond photographs, and customer-focused services, like one year of free ring resizing and free shipping all over the world. Customers can even design their own rings using the online custom designer tool.

The company remains dedicated to its “Conflict-Free Diamonds” guarantee, which ensures that customers know they’re getting diamonds sourced only from professional diamond trade members. All diamonds sold by James Allen are guaranteed to comply with the Kimberley Process, the Patriot Act, and laws put in place by the United Nations.

James Allen Products

James Allen has an impressive selection of wedding and engagement rings to choose from, or you can elect to create your own with the company’s virtual online designer. You can also design rings using your favorite gemstones. In addition to rings, James Allen sells earrings, necklaces, and bracelets made with its beautiful gemstones, pearls, and diamonds.

Where the company shines the most is with its specialty diamonds that set it apart from other jewelry retailers.

TrueHearts™ Diamonds

One of the signature diamond types from James Allen is the TrueHearts™ diamond. These are also known as Hearts and Arrows diamonds because of the pointed arrow pattern that forms when you look at the diamond from its top angle. From its side, you’ll see eight heart shapes.

James Allen takes pride in its TrueHearts™ diamonds, whose perfect symmetry you can see when you look at the diamonds from either angle. If you want to see what the company’s TrueHearts™ diamond looks like before you buy one, you can use the website’s 360° photography technology to view one from any angle. This tool also works with any other diamond on the site.

Lab-Created Diamonds

Unlike many jewelers that use only mined diamonds in their pieces, James Allen additionally offers its customers the option of purchasing lab-created diamonds. These diamonds look as beautiful as mined diamonds, but they allow you to save about 30% of what you’d pay for a mined diamond of the same size.James Allen makes its lab-created diamonds using chemicals and processes that essentially grow diamonds that have the same chemical processes of mined diamonds, all within a lab. These diamonds can be cut just like mined diamonds to mimic a similar appearance at a much more affordable cost. Customers can create their own rings with lab-created diamonds on the James Allen website just like they would with Earth-created diamonds.

Top Features of James Allen

James Allen has a few features that set it apart from its many online competitors, and they fall primarily within the category of its online tools.

First is the company’s use of real photographs of the actual diamonds it has in its inventory. James Allen’s photos aren’t stock photography of diamonds that are similar to the ones it sells. Instead, the company photographs its diamonds and displays them on the website with a full 360-degree view for you to see the actual diamonds you’re buying from every angle.

Another helpful feature is the virtual ring sizer tools. You can choose to size your finger using a ring that already fits and compare its measurements to the online tool. Or, measure your finger, or request a free ring sizer from James Allen. All options make it simple to get the right size without having to visit a jeweler.
James Allen also offers its customers the ability to create custom ring designs. The website walks you through the entire process from choosing a setting to picking the perfect diamond or gemstone, so you can order the ring you’ve envisioned in your head.

Lastly, the company has incentives for loyal customers who want to share their love of James Allen and its products. With Refer A Friend, you can gift a friend or family member $150 off their first purchase. You’ll then get your choice of a $150 James Allen credit or a $50 Amazon gift card once they purchase.

The affiliate program is perfect for bloggers or social media influencers who want to share about James Allen with their networks. You’ll get a 30-day cookie and 5% commissions on all qualifying sales made through your links.

James Allen Prices

The pricing for James Allen jewelry varies significantly depending on the type of jewelry and diamonds you choose. Wedding rings, for example, start around $130 and range into the $3,000’s, while engagement rings begin in the $400’s and go up from there, depending on the cut and carat of diamond.

You can save money by choosing lab-created diamonds rather than certified diamonds in your jewelry. While regular diamond prices on James Allen start around $4,300, lab-created diamond prices begin at approximately $2,000.

Keep an eye on deals and promotions from James Allen when you visit the site, too. The company releases occasional sales that it usually promotes at the top of the page, which can save you money on specific pieces of jewelry or on any purchase.

James Allen also offers free shipping on any order, no matter where you live or how much you spend. Orders over $500 in value get shipped using priority shipping methods to get your items to you quickly.

James Allen Payment Methods

When you shop with James Allen, you’ll have several payment options available at checkout for your convenience. You can choose to pay with a debit or credit card; James Allen accepts MasterCard, VISA, American Express, and Discover. Or, opt for using your PayPal account balance, connected bank accounts, or PayPal Credit. The company also allows a wire transfer of funds.If you’d like to pay for your purchase over time using special financing through James Allen, you can do that too. For purchases of at least $1,000, you’ll have no interest if you pay your balance in full within six months. You can also choose to spread out payments over 24 months for a low interest rate of 9.90% APR with a purchase of at least $2,000.

James Allen Customer Service

James Allen makes it incredibly easy to get in touch with its customer support team. It’s easy to contact someone if you have any comments or questions about the company and its products or problems with your order. If you prefer to chat with someone over the phone, you can head to the Contact Us page and find the phone number for your location. The company has separate lines for the United States, Canada, Australia, the United Kingdom, and customers calling from other countries.

If you don’t need an immediate response, you can elect to contact customer service through email or using the built-in message form on the website. Alternatively, get an instant answer to your question by using the Live Chat feature, in which you can speak with a James Allen expert over the web in real-time.

The company has active social media profiles, too, on Facebook, Twitter, Pinterest, YouTube, and Instagram. Feel free to connect with James Allen on your favorite platforms and contact the company through DMs, tagging, or messaging.

James Allen also offers a unique way to learn more about the company’s diamonds using its Diamond Consultation feature. As you browse the site and find diamonds you love and want to learn more about, you can click on the Diamond Inspection link to connect directly to a consultant. He or she can offer more information on the diamond, give you advice based on your wants and needs, and go over the diamond’s full specifications.

James Allen Vs. Blue Nile

Blue Nile is another online jewelry retailer that offers similar products as James Allen and is another pioneer in the online jewelry industry. What sets the two apart?

The most significant advantage James Allen has over Blue Nile is its virtual displays through which customers can see a diamond before they buy it. Blue Nile lists each diamond it offers on its site, but customers don’t know what each one looks like until it arrives in the mail.James Allen also offers lab-created diamonds in addition to Earth-created diamonds, while Blue Nile only sells the latter. For customers shopping for a more affordable diamond or ring, a lab-created diamond from James Allen can offer lower prices without sacrificing the look of the jewelry.

Conclusion

Buying jewelry online certainly comes with risks, which is why you must find a retailer you can trust. James Allen is so confident in its products that it gives customers a full lifetime warranty on every purchase. The warranty includes free repairs, cleanings, and maintenance, plus a lifetime upgrade for any loose diamonds purchased through the company.

Thanks to the company’s virtual tools, you can find the exact type of ring and diamond you’re looking for. Use the 360-degree technology to examine diamonds before you buy, create a custom ring using the online design tool, and get your finger sized without leaving your house.

Because James Allen makes customer satisfaction its priority with its tools and policies, it’s an obvious choice to become your go-to online jewelry store.